Telehealth & Virtual Consultation Platform

TelehealthVideo ConsultationsMedicareE-Prescribing

A comprehensive telehealth solution built for a specialist medical group with 60+ doctors across dermatology, psychiatry, and general practice. The platform provides HD video consultations, integrated e-prescribing, secure document sharing, automated Medicare billing, and a patient-facing mobile app. Designed for Australian healthcare compliance with end-to-end encryption and Medicare integration.

Timeline

10 months

Team Size

14 specialists

Investment

Upon request

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Challenges

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Building a reliable video platform that works across all devices and internet speeds

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Integrating Medicare bulk billing and private health insurance claims in real-time

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Meeting TGA and AHPRA requirements for e-prescribing and clinical documentation

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Creating a patient experience simple enough for elderly and non-technical users

Solutions

Built adaptive video engine with automatic quality adjustment and fallback to audio

Integrated directly with Medicare ECLIPSE system for real-time claim processing

Implemented compliant e-prescribing with PBS integration and pharmacist notification

Designed one-click patient join experience with SMS appointment links

Key Features

HD video consultations with screen sharing and recording

Integrated e-prescribing with PBS and pharmacist notification

Medicare bulk billing and private insurance claims

Patient mobile app with appointment booking and results

AI-powered clinical note summarisation

Secure document and pathology result sharing

Waiting room management with queue position updates

Multi-practitioner scheduling with calendar sync

Results & Impact

60+ doctors onboarded across 3 specialist groups

15,000+ consultations processed monthly

99.9% platform uptime since launch

85% patient satisfaction rating for ease of use

$2.1M in Medicare claims processed monthly

70% reduction in no-show rates with SMS reminders

Project Metrics

60+ doctors onboarded

15,000+ consultations/month

99.9% uptime

Technologies Used

frontend

Next.js 14React 18TypeScriptTailwind CSSWebRTC

backend

Node.jsExpress.jsPython FastAPIHL7 FHIRREST APIs

database

PostgreSQLRedisEncrypted StorageAudit Logs

ai

Speech-to-TextClinical Note SummarisationSmart SchedulingTriage AI

deployment

AWS Sydney RegionDockerCloudFrontHIPAA-Compliant

Ready to Start Your Project?

Let's discuss how we can help you build innovative solutions that drive real business results.