Custom EHR & Patient Management System

EHRPatient ManagementMedicareAllied Health

A fully custom electronic health record and patient management system designed for an allied health network of 25 clinics (physiotherapy, psychology, and occupational therapy) across Australia. The system replaced fragmented legacy systems with a unified platform managing patient records, treatment plans, clinical notes, Medicare and NDIS billing, multi-location scheduling, and comprehensive reporting.

Timeline

12 months

Team Size

16 specialists

Investment

Upon request

Start Your Project

Challenges

⚠️

Migrating 50,000+ patient records from 5 different legacy systems without data loss

⚠️

Supporting both Medicare and NDIS billing with different claim requirements

⚠️

Managing complex multi-practitioner, multi-location scheduling across 25 clinics

⚠️

Ensuring compliance with My Health Record integration requirements

Solutions

Built automated migration pipeline with validation and reconciliation checks

Developed dual billing engine supporting Medicare, NDIS, DVA, and private claims

Created intelligent scheduling system with practitioner availability and room management

Implemented secure My Health Record upload via conformant FHIR APIs

Key Features

Comprehensive patient records with clinical history timeline

Treatment plan management with outcome tracking

Medicare, NDIS, DVA, and private billing integration

Multi-location scheduling with room and equipment management

Clinical note templates by discipline (physio, psych, OT)

Secure messaging between practitioners and patients

My Health Record integration

Business intelligence dashboards and financial reporting

Results & Impact

25 clinics successfully unified onto single platform

50,000+ patient records migrated with 100% accuracy

40% reduction in administrative time per practitioner

35% improvement in billing accuracy and claim acceptance rates

90% reduction in double-booking incidents

$1.2M recovered in previously missed billings in first year

Project Metrics

25 clinics unified

50,000+ patient records

40% admin reduction

Technologies Used

frontend

Next.js 14React 18TypeScriptTailwind CSSProgressive Web App

backend

LaravelNode.jsHL7 FHIRMedicare ECLIPSEREST APIs

database

PostgreSQLRedisEncrypted Patient StorageAudit Trail DB

ai

Clinical Note TemplatesSmart SearchAppointment OptimisationReporting AI

deployment

AWS SydneyDockerKubernetesDaily Encrypted Backups

Ready to Start Your Project?

Let's discuss how we can help you build innovative solutions that drive real business results.