Alex AI - Intelligent Clinic Reception System

AI ReceptionClinic ManagementClinikoPatient Check-in

Alex Clinic is our flagship AI reception product — a beautiful touchscreen display that replaces or supplements traditional clinic receptionists. Alex handles patient self-check-in, appointment booking, phone call answering and routing, SMS appointment reminders, waitlist management, and integrates directly with popular Australian practice management systems including Cliniko and Best Practice. Reduces no-shows by 30-50% and saves clinics up to $100,000/year in staffing costs.

Timeline

8 months

Team Size

10 specialists

Investment

Upon request

Start Your Project

Challenges

⚠️

Creating an AI system that elderly and non-technical patients can use confidently

⚠️

Integrating with multiple Australian practice management systems (Cliniko, Best Practice)

⚠️

Handling phone calls with natural-sounding AI voice in noisy clinic environments

⚠️

Managing appointment scheduling logic across multiple practitioners and services

Solutions

Designed large-button, high-contrast touch interface with optional voice guidance

Built native API integrations with Cliniko, Best Practice, and Medical Director

Implemented noise-cancelling AI voice system with Australian accent options

Created intelligent scheduling engine respecting practitioner preferences and service durations

Key Features

Patient self-check-in via touchscreen with Medicare card scan

AI phone answering with appointment booking capability

Automated SMS appointment reminders and follow-ups

Cliniko and Best Practice real-time synchronisation

Waitlist management with estimated wait time display

Multi-practitioner scheduling and room management

Patient feedback collection post-appointment

Dashboard for practice managers with analytics

Results & Impact

30-50% reduction in patient no-shows across deployed clinics

Up to $100,000/year savings in reception staffing costs

24/7 appointment booking and phone answering capability

95% patient satisfaction with self-check-in process

60% reduction in phone wait times for patients

85% of routine calls handled without human intervention

Project Metrics

30-50% fewer no-shows

$100K/year savings

24/7 availability

Technologies Used

frontend

Next.js 14React 18TypeScriptTailwind CSSTouch UI

backend

LaravelNode.jsWebSocketTwilioREST APIs

database

PostgreSQLRedisReal-time SyncAppointment Cache

ai

OpenAI GPTSpeech-to-TextText-to-SpeechNLP Intent Detection

deployment

AWSDockerTouch Display HardwareOn-Premise Option

Ready to Start Your Project?

Let's discuss how we can help you build innovative solutions that drive real business results.